Use the following steps to cancel an ACH credit payment for selected accounts.
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Log in to the RLPay application. The Account Summary page appears.
Account Summary -
Select the checkbox(es) next to the account(s) for which you want to cancel a payment.
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Select Pay Selected Accounts. The Choose Payment Amounts page appears.
Choose Payment Amounts -
Enter the amount you want to pay for each account in the Total Payment field.
Note: Your payment amount must be greater than zero in order to choose the payment method. -
Select Choose Payment Method. The Choose a Payment Method page appears.
Choose A Payment Method -
Select Get instructions to send an ACH from your bank (ACH credit).
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Select Pay. The ACH Notice pop-up widow appears.
ACH Notice -
Select Ok. The ACH Credit Instructions page appears.
ACH Credit Instructions -
Select Payments at the top of the page.
Payments -
Select the Id of the payment you want to cancel. The Payment Details page appears.
Payment Details -
Select Cancel Payment. The Cancel Payment pop-up window appears.
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Select Yes. The payment is canceled and the message Payment Canceled appears in green.
