Resetting your recovery codes generates a new set of ten recovery codes for future use. Recovery codes provide an alternative authentication method when you cannot access the six-digit verification code from your authenticator app. To use recovery codes, you must have two-factor authentication (2FA) enabled and a supported authenticator app, such as Microsoft Authenticator or Google Authenticator, configured for your account. Use the following steps to complete a recovery code reset.
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Log in to the RLPay application. The Account Summary page appears.
Account Summary -
Select your email address in the top right corner.
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Select Profile from the drop-down menu. The User Profile page appears.
User Profile -
Select Manage 2FA. The Manage App 2FA page appears.
Manage App 2FA -
Select Regenerate Codes. The Regenerate Codes pop-up window appears.
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Enter the six-digit code from your authenticator application.
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Select Submit. The message Codes regenerated successfully appears in green. The Manage App 2FA page appears with a set of ten new recovery codes.
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Copy the ten new recovery codes and store them in a secure location.
Note: Each recovery code can be used only once to log in.